Customer Loyalty - Design Thinking Blog

Service Design

The Service Recovery Paradox: Why Fixing Fails Can Build Loyalty

How fixing service failures can unexpectedly boost loyalty and turn setbacks into stronger customer relationships—discover the surprising power of the Service Recovery Paradox.

Max Smart
September 6, 2025

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Business Design

Metrics That Matter: KPIS Aligned With Design Thinking Outcomes

Theories about effective KPIs for design thinking reveal key metrics that can transform…

Max Smart
September 10, 2025

UX Research

Synthesis Under Pressure: Turning Data Into Insights When Deadlines Loom

Tackling tight deadlines requires mastering rapid data synthesis techniques that can…

Max Smart
September 10, 2025

Vetted

14 Best Monitor Stands to Elevate Your Workspace in 2025

Keep reading to discover the top monitor stands that can transform your workspace into…

Design Thinking Team
September 10, 2025

Vetted

15 Best Derma Rollers That Will Transform Your Skincare Routine in 2025

Keen to upgrade your skincare in 2025? Discover the top derma rollers that can…

Design Thinking Team
September 10, 2025