Customer Satisfaction - Design Thinking Blog

UX Research

Beyond NPS: Meaningful UX Metrics Deeper Than One Score

comprehensive ux metric analysis

How deeper UX metrics reveal emotional engagement and usability insights that NPS alone can’t capture—discover what truly drives user satisfaction.

Design Thinking Team
January 17, 2026

comprehensive ux metric analysis

UX Research

Beyond NPS: Meaningful UX Metrics Deeper Than One Score

How deeper UX metrics reveal emotional engagement and usability insights that NPS alone…

Design Thinking Team
January 17, 2026

rapid user feedback methods

UX Research

Guerrilla Testing: Quick and Scrappy Ways to Get User Feedback

Offering quick, low-cost user insights, guerrilla testing reveals real-world usability…

Design Thinking Team
January 17, 2026

accessible research insights platform

UX Research

Research Repository 101: Making Insights Accessible and Actionable

An essential guide to research repositories that unlocks the potential of scholarly…

Design Thinking Team
January 16, 2026