Process mapping - Design Thinking Blog

Service Design

Service Blueprint Deep Dive: Mapping Frontstage and Backstage for Flawless Delivery

I invite you to explore how mapping frontstage and backstage processes can transform your service delivery for exceptional customer experiences.

Design Thinking Team
December 26, 2025

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Service Design

Mapping the Invisible: Service Blueprints That Expose Hidden Pain Points

Ineffective service processes often hide unnoticed frustrations—discover how mapping blueprints can reveal hidden pain points and transform your customer experience.

Max Smart
July 15, 2025

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UX Research

Remote Research Best Practices: Conducting Studies From Afar

Great remote research requires strategic planning and engagement techniques that ensure…

Design Thinking Team
January 19, 2026

UX Research

Battling Bias: Removing Researcher and Participant Bias

Unlock effective strategies to combat researcher and participant bias and ensure your…

Design Thinking Team
January 18, 2026

UX Research

Reading Between the Lines: What Users Won’t Say Directly

Harnessing subtle cues like tone and body language reveals unspoken truths users may…

Design Thinking Team
January 18, 2026

quantitative and qualitative triangulation

UX Research

Mixed Methods: Triangulating Quant Data With Qual Insights

Combining quantitative and qualitative data enhances research validity, but…

Design Thinking Team
January 18, 2026