Process mapping - Design Thinking Blog

Service Design

Mapping the Invisible: Service Blueprints That Expose Hidden Pain Points

Ineffective service processes often hide unnoticed frustrations—discover how mapping blueprints can reveal hidden pain points and transform your customer experience.

Max Smart
July 15, 2025

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Design Thinking

Problem Framing 101: Ask Better Questions, Solve Bigger Challenges

Harnessing the art of problem framing reveals how asking better questions can unlock…

Max Smart
August 5, 2025

Tools & Techniques

Remote Whiteboards: Winning Setups for Miro, FigJam, and Beyond

Find out how to set up your remote whiteboard workspace for maximum productivity and…

Max Smart
August 5, 2025

Design Thinking

Design Thinking vs. Systems Thinking: Friends, Not Foes

Navigating the relationship between design and systems thinking reveals how they…

Max Smart
August 4, 2025

Mindsets

Building Psychological Safety in Cross‑Functional Workshops

With effective strategies, building psychological safety in cross-functional workshops…

Max Smart
August 4, 2025