Qualitative Research - Design Thinking Blog

UX Research

Shadowing Customers Like a Detective: Observation Tactics That Uncover Clues

The key to shadowing customers like a detective lies in mastering subtle observation tactics that reveal surprising insights—discover how to unlock hidden clues.

Max Smart
August 2, 2025

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Tools & Techniques

Remote Whiteboards: Winning Setups for Miro, FigJam, and Beyond

Find out how to set up your remote whiteboard workspace for maximum productivity and…

Max Smart
August 5, 2025

Design Thinking

Design Thinking vs. Systems Thinking: Friends, Not Foes

Navigating the relationship between design and systems thinking reveals how they…

Max Smart
August 4, 2025

Mindsets

Building Psychological Safety in Cross‑Functional Workshops

With effective strategies, building psychological safety in cross-functional workshops…

Max Smart
August 4, 2025

Service Design

Journey Map Heat‑Mapping: Prioritize Pain Points With Data, Not Gut Feeling

Meta Description: Master journey map heat‑mapping to prioritize pain points with…

Max Smart
August 3, 2025