Service design - Design Thinking Blog

Service Design

Mapping the Invisible: Service Blueprints That Expose Hidden Pain Points

Ineffective service processes often hide unnoticed frustrations—discover how mapping blueprints can reveal hidden pain points and transform your customer experience.

Max Smart
July 15, 2025

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UX Research

7 Guerrilla Research Methods for Teams on a Shoestring Budget

Curious about affordable research strategies? Discover 7 guerrilla methods that can…

Max Smart
July 15, 2025

Service Design

Mapping the Invisible: Service Blueprints That Expose Hidden Pain Points

Ineffective service processes often hide unnoticed frustrations—discover how mapping…

Max Smart
July 15, 2025

Innovation

The Science Behind “How Might We” Questions—and Why They Spark Innovation

Discover how “How Might We” questions activate neural pathways and unlock creativity,…

Max Smart
July 14, 2025

Prototyping

From Post‑Its to Profit: Turning Rapid Prototypes Into Real Business Value

Creating value from rapid prototypes requires strategic insights—discover how to…

Max Smart
July 14, 2025