Customer Centric - Design Thinking Blog

Business Design

Business Model Canvas: Design Thinking Edition

Unlock innovative strategies with the Business Model Canvas: Design Thinking Edition and discover how to truly put customers at the center of your business.

Max Smart
September 19, 2025

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AI operations

Building An Availability Layer For AI-Powered Calendar Scheduling

A proposed scheduling service would coordinate AI calendar tools through shared…

Thorsten Meyer
November 4, 2026

Healthcare operations

A Nighttime Hack, A Blood Bank, And The Alarm That Responded

France’s blood service says a contractor’s cold-room controls were altered at three…

Design Thinking Team
November 4, 2026

Legal Operations

We Put 42 AI Setups To A 15-Question Legal Test

A developer-run test of 42 AI setups found uneven results on 15 legal tasks, with…

Design Thinking Team
November 4, 2026

Accounting operations

What Binance’s Post-Mortem Says About Its $6.3 Billion Hack

Binance says a fake engineering interview, malicious software and a stolen deployment…

Design Thinking Team
November 4, 2026