Multichannel Experience - Design Thinking Blog

Service Design

From Friction to Flow: Service Design Heuristics for Multichannel Journeys

enhancing multichannel customer experience

I invite you to discover how to transform customer friction into seamless flow across multichannel journeys, unlocking exceptional experiences that keep users engaged.

Max Smart
August 7, 2025

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Education

Supporting AI Readiness In Higher Education

Google.org is supporting projects on adult learners, AI-enabled career learning and…

Design Thinking Team
October 2, 2026

AI operations

14 Options For AI-Powered Workflow Automation In 2027

A comparison of 14 books and guides for learning AI workflow automation, from no-code…

Design Thinking Team
October 2, 2026

Technology

What To Look For In A 2026 Graphics Card For AI And Gaming

Compare 10 graphics cards across high-end gaming, modest upgrades and basic display…

Design Thinking Team
October 2, 2026

Technology

Git 3.0’S Upcoming SHA-256 Default Will Be A Costly Mistake

GitButler argues that making SHA-256 the default in Git 3.0 could impose migration…

Design Thinking Team
October 2, 2026