Customer feedback - Design Thinking Blog

UX Research

Turning Complaints Into Concepts: Mining Support Tickets for Gold

mining support ticket insights

Analyzing support tickets transforms complaints into valuable insights, unlocking hidden opportunities you won’t want to miss.

Max Smart
July 20, 2025

customer value mapping guide

Business Design

Value Proposition Canvas: a Step‑By‑Step Walkthrough With Real‑World Examples

I can guide you through the step-by-step process of using the Value Proposition Canvas…

Max Smart
July 27, 2025

rapid customer research method

UX Research

Zero to Insight: Conducting Customer Safari in 48 Hours

Master the art of rapid customer insights with "Zero to Insight," and discover how a…

Max Smart
July 26, 2025

remote team thinking strategies

Facilitation

Six Thinking Hats Reimagined for Remote Teams

Just as remote teams thrive with new collaboration tools, reimagining the Six Thinking…

Max Smart
July 26, 2025

simple changes enable accessibility

Sustainability

Inclusive Design 101: Simple Tweaks That Open Doors for Millions

By exploring simple tweaks in inclusive design, you can unlock accessible spaces for…

Max Smart
July 25, 2025