Customer feedback - Design Thinking Blog

UX Research

Voice of Customer Programs: From Feedback to Action in 30 Days

rapid customer feedback implementation

Driving customer insights from feedback to action in 30 days can transform your business—discover how to make it happen now.

Max Smart
September 13, 2025

UX Research

Turning Complaints Into Concepts: Mining Support Tickets for Gold

mining support ticket insights

Analyzing support tickets transforms complaints into valuable insights, unlocking hidden opportunities you won’t want to miss.

Max Smart
July 20, 2025

overcoming design setbacks resilience

Mindsets

Resilience & Grit: Bouncing Back From Design Failures

Keen resilience and grit turn design failures into growth opportunities—discover how to…

Design Thinking Team
December 7, 2025

embrace new perspectives always

Mindsets

Beginner’s Mind: Approaching Problems With Fresh Eyes

Fostering a beginner’s mind unlocks fresh perspectives and creative solutions,…

Design Thinking Team
December 7, 2025

embrace progress over perfection

Mindsets

Growth Mindset in Design: Embracing Continuous Improvement Over Perfection

Navigating the world of design requires a growth mindset, where embracing continuous…

Design Thinking Team
December 6, 2025

identify failures to innovate

Tools & Techniques

Reverse Brainstorming: Ideating Solutions by Considering Failures First

Unlock the power of reverse brainstorming to identify hidden failures early and…

Design Thinking Team
December 6, 2025