frontline staff - Design Thinking Blog

Service Design

Designing Service Personas: Crafting Roles & Scripts for Frontline Staff

Optimizing frontline service begins with designing detailed personas, roles, and scripts—discover how to create authentic customer interactions that truly resonate.

Design Thinking Team
January 1, 2026

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Prototyping

Physical Prototyping Hacks: Tangible Models on a Shoestring Budget

Create cost-effective physical prototypes using simple materials and techniques to…

Design Thinking Team
January 10, 2026

Prototyping

Co-Creation Prototypes: Building Solutions With Users, Not Just for Them

For fostering innovative solutions, co-creation prototypes involve users…

Design Thinking Team
January 10, 2026

Prototyping

Low-Fi or Hi-Fi? Choosing the Right Prototype Fidelity Each Time

Prototyping fidelity decisions impact your design process; discover how to choose the…

Design Thinking Team
January 9, 2026

Prototyping

Prototype Testing 101: Getting Feedback That Improves Your Design

Want to master prototype testing and gather feedback that transforms your…

Design Thinking Team
January 9, 2026