Journey Mapping - Design Thinking Blog

Tools & Techniques

Layered Journey Maps: When One Customer Journey Is Not Enough

multiple layered journey maps

When one customer journey isn’t enough, layered journey maps give you a…

Design Thinking Team
May 28, 2026

Tools & Techniques

Journey Mapping 101: Tools to Visualize Your Customer’s Experience

customer experience visualization tools

Master the basics of journey mapping to uncover customer insights and enhance experiences—discover how to visualize every step of their journey.

Design Thinking Team
November 30, 2025

Service Design

Journey Mapping for B2B: Why Enterprise Users Aren’t “Just Another Persona”

enterprise user journey insights

Sifting through enterprise user complexities reveals why journey mapping must go beyond generic personas to truly understand and engage stakeholders.

Max Smart
July 24, 2025

The Nordics: Protect the Worker, Not the Job

Business

The Nordics: Protect the Worker, Not the Job

Exploring how Nordic countries prioritize worker security over job preservation,…

Design Thinking Team
June 24, 2026

Stenvrik: News as Geography

Design Thinking

Stenvrik: News as Geography

Stenvrik introduces a live, 3D globe interface for news, pinning stories to 49 city…

Design Thinking Team
June 24, 2026

Fable and Mythos: How Anthropic Shipped Its Most Powerful Model to Everyone

AI operations

Fable and Mythos: How Anthropic Shipped Its Most Powerful Model to Everyone

Anthropic launches Fable 5, a highly capable AI model with advanced safety features,…

Design Thinking Team
June 24, 2026

The bottom rung. The danger isn’t the lost jobs. It’s the layer that made the seniors.

Education

The bottom rung. The danger isn’t the lost jobs. It’s the layer that made the seniors.

Entry-level job postings in the US are dropping sharply, raising concerns about the…

Design Thinking Team
June 24, 2026