Patient Experience - Design Thinking Blog

Service Design

Service Design in Healthcare: Mapping the Patient’s Emotional Journey

Understanding a patient’s emotional journey reveals key insights that can transform healthcare experiences and ensure compassionate, personalized care.

Max Smart
August 21, 2025

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persuading skeptics with structured pitches

Leadership

The Four‑Stage Pitch: Selling Design Thinking to Skeptics

I’ll reveal how the four-stage pitch framework can transform skeptics into supporters…

Max Smart
August 22, 2025

UX Research

Mind Mapping for Synthesis: Connect Insights in Record Time

Navigating complex ideas becomes effortless with mind mapping, but discovering how to…

Max Smart
August 22, 2025

Tools & Techniques

Speed Sketching: Visualize 8 Ideas in 8 Minutes

Unlock the secrets of rapid idea visualization in just 8 minutes—discover how to…

Max Smart
August 21, 2025

Service Design

Service Design in Healthcare: Mapping the Patient’s Emotional Journey

Understanding a patient’s emotional journey reveals key insights that can transform…

Max Smart
August 21, 2025